Privacy Policy

Last updated: 10 Feb 2026

Welcome to OVEI.ae (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, create an account, place an order, or interact with our services in the United Arab Emirates (“UAE”).

1. Who We Are

OVEI.ae is an online shopping platform operating in the UAE. If you have any questions about this Privacy Policy, you can contact us using the details in Section 12.

2. Information We Collect

We may collect the following categories of information:

• Account Information: name, email address, phone number, password (stored in encrypted/hashed form).
• Order & Delivery Information: delivery address, emirate/city, order notes, purchased items, returns/exchange details.
• Payment Information: we do not store your full card details on our servers. Payments are processed by payment gateway providers. We may receive payment status and transaction references.
• Customer Support: messages, emails, chat requests, call records, and issue history.
• Technical & Usage Data: IP address, device type, browser type, pages viewed, timestamps, referral URLs, and cookies.
• Marketing Preferences: your preferences for receiving offers, newsletters, and notifications.

3. How We Use Your Information

We use your information to:

• create and manage your account
• process orders, deliveries, returns, refunds, and customer service requests
• verify identity and prevent fraud, abuse, and unauthorized access
• communicate order updates via email, SMS, WhatsApp, or phone (as applicable)
• improve website performance, user experience, and product offerings
• send promotional messages (only if you opt in, where required)
• comply with legal obligations and enforce our terms

4. Legal Basis for Processing

Where applicable, we process personal data based on: (a) performance of a contract (fulfilling your order), (b) your consent (marketing), (c) legitimate interests (security, improving our services), and/or (d) compliance with legal obligations.

5. How We Share Information

We may share limited information only when necessary, such as with:

• Delivery & Logistics Partners: to deliver your orders (name, phone, address, order reference).
• Merchants/Vendors (Marketplace Orders): if you purchase from a third-party seller, we may share details required to fulfill your order.
• Payment Processors: to process payments and detect fraud (transaction and identity signals).
• Service Providers: hosting, analytics, email/SMS tools, customer support tools (under confidentiality).
• Legal & Compliance: if required by law, court order, or to protect rights, safety, and security.

We do not sell your personal information to third parties.

6. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, analyze traffic, and improve performance. You can manage cookies through your browser settings. Disabling cookies may affect certain features such as login and checkout.

7. Data Retention

We keep your personal information only as long as needed for the purposes described above, including fulfilling orders, maintaining records, resolving disputes, and meeting legal/accounting requirements. When no longer required, we securely delete or anonymize the data.

8. Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no online platform can guarantee 100% security. Please keep your password confidential and contact us immediately if you suspect unauthorized access.

9. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• access, update, or correct your personal information
• request deletion of your account and personal data (subject to legal/record-keeping requirements)
• opt out of marketing communications at any time
• withdraw consent where processing is based on consent

To make a request, contact us via the details in Section 12. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

OVEI.ae is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

11. International Transfers

Your information may be processed or stored on servers located inside or outside the UAE, depending on our service providers. In such cases, we take reasonable steps to ensure your data is protected using appropriate safeguards.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

• Website: OVEI.ae
• Email: support@ovei.ae
• Address: Sharjah, United Arab Emirates

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of OVEI.ae after updates means you accept the revised policy.